When you delete a Team Member from your FrontRunner account, their data is still retained within the system, as long as the team member is not deleted from the Recycle Bin. There are two ways to access this data:
Option 1
- Click on the Reports tab > Commission Reports and check the “Include Inactive Team Members" box to view reports that include their activity.
Option 2
- Click on the Sales tab, scroll down, and in the drop-down box titled Inactive Members, change it to Included.
To Restore a Team Member:
- Click on the Recycle Bin tab at the top of the page.
- Ensure the Team Members category is selected.
- Select the Team Member to restore from the drop-down menu and click the orange Restore icon.
- Select OK to confirm submission.
If you have any remaining questions after reviewing our Help Articles, please send an email to support@imafrontrunner.com. Please be descriptive and include as much info as possible in order to expedite a resolution. You may also visit the Support tab, located at the top of the page, for additional helpful resources!
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