FrontRunner Sign Up Process

Welcome to FrontRunner, the premier platform for tracking your sales and growing your business! We're thrilled that you've decided to join our community of successful users and we're here to make sure you have everything you need to get started.

To begin, you'll need to sign up at www.imafrontrunner.com,

Once you subscribe, you'll receive a link to our Pre-Onboarding Questionnaire. This form is crucial to ensure your account is set up quickly and efficiently, so please take the time to fill it out completely and to the best of your ability.  If you don't receive the questionnaire, please check your spam/junk folder - and if it's not there, reach out to your sales admin or our support team at [e-mail].

Unlike many tracking platforms, FrontRunner doesn't charge a set-up fee. Our Support Team will personally configure your account within 4-6 business days*, using the information you provided in the questionnaire. 

Once your account is ready, you will receive an email entitled Account Setup Complete. This email will include:

• The login information for you and your team members
• Three training videos: Team Member Onboarding, Agent/Admin Onboarding, and How To Run Payroll
• and a link to our extensive Help Articles where you'll find answers to many of your questions.

Your data is yours! - If you have sales data from a previous platform that you'd like to import into FrontRunner, rest assured! (We'll ask you for this info on your onboarding form.) We accept all data in CSV or Excel format. *If you're unable to obtain this data, please reach out and we'll do our best to ensure you keep your history!* Our Import Team will process your request and notify you once the import is complete.

If you have any questions or concerns, please don't hesitate to reach out to our outstanding support team at www.imafrontrunner.com. We're available Monday-Friday from 9am to 5pm EST and we are always always happy to help. You can also visit the Support tab on our website for additional helpful resources.

Thank you for entrusting us with your business, we are excited to be a part of your success.

 If you or your team have any questions or concerns after reviewing the resources provided, please send an email to [e-mail]. Please be as descriptive as possible in your message to expedite a resolution. The Support Office is available Monday-Friday 9am to 5pm EST. 

How do I import my prior sales data? 

If you have sales data from a prior tracking platform that you would like to import into FrontRunner, you can indicate this on your Pre-Onboarding Questionnaire, or you can attach the data in a in 'CSV.' or 'Excel' file format to [e-mail]. Our Import Team will process your request and notify you once the import is complete. 

How long can I expect before I start using my account?

**4-6 Business Days is our typical turnaround for all new account buildouts. When experiencing a high volume of new subscribers or bonus plan updates, this turnaround time may change. We will notify you if we need additional time to build out your account.

Do you offer any training?

FrontRunner offers weekly Zoom Workshops to help you and your team get the most out of our platform. We have two sessions: one for agents and administrators, and another for team members. These workshops are a great opportunity to learn the basics of FrontRunner -  as well as some tips, tricks, and best practices.  Have questions? You're welcome to stick around after the session to get those answered. Whether you attend on your own or with your team, these workshops will give you a deeper understanding of how to use FrontRunner to grow your business.

If you have any remaining questions after reviewing our Help Articles, please send an email to [e-mail]. Please be descriptive and include as much info as possible in order to expedite a resolution. You may also visit the Support tab, located at the top of the page, for additional helpful resources!