When you add a new Team Member to FrontRunner that is eligible for a commission or bonus, please make sure the Commission/Bonus box is checked during set up.
If you are trying to assign a bonus plan to a Team Member and they are grayed out, it simply means that the Commission/Bonus box is not selected in their account.
- Please click on Agency Setup.
- Click on Step 2: Management Options.
- Select the Team Member by clicking the orange edit icon next to their name.
- On the left side, in the User Status box, check the option for Commission/Bonus.
- Click Save New User.
Now, head back over to Agency Setup > Step 3: Bonus & Incentives to assign the Team Member to their bonus plan(s).
Click here for instructions on How to Assign a Bonus Plan to a Team Member.
If you have any remaining questions after reviewing our Help Articles, please send an email to email@example.com. Please be descriptive and include as much info as possible in order to expedite a resolution. You may also visit the Support tab, located at the top of the page, for additional helpful resources!
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