A common question we receive is "Can I replace a previous Team Member's name with a new Team Member's name instead of creating a new profile?" The answer is no. You never want to override an existing profile with a new Team Member's information.
If you replace a previous Team Member's profile with the name of a new Team Member, it will corrupt both the prior sales data for the previous TM, as well as any new sales data for the new TM. Therefore, it is critical that whenever you have a new Team Member, you create a new user profile for them.
For steps on how to add a new Team Member, click HERE.
If you have any remaining questions after reviewing our Help Articles, please send an email to support@imafrontrunner.com. Please be descriptive and include as much info as possible in order to expedite a resolution. You may also visit the Support tab, located at the top of the page, for additional helpful resources!
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