A common question we receive is "Can I replace a previous Team Member's name with a new Team Member's name instead of creating a new profile?" The answer is no. You never want to override an existing profile with a new Team Member's information.
If you replace a previous Team Member's profile with the name of a new Team Member, it will corrupt both the prior sales data for the previous TM, as well as any new sales data for the new TM. Therefore, it is critical that whenever you have a new Team Member, you create a new user profile for them.
For steps on how to add a new Team Member, click HERE.
If you have any questions that remain after reviewing our Help Articles, please send an email to support@imafrontrunner.com or Submit a Support Ticket by visiting the Quick Links section at the bottom of FrontRunner. Please be as descriptive as possible and include all information that would expedite a resolution.
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