New Team Member Welcome Email Not Sending

In the past, any time a new Team Member profile was created in FrontRunner, the new TM would receive a Welcome Email to the email address used to create their profile. However, this feature has been updated.

Now, a Welcome Email is only generated when a new TM profile is created via the New Team Member Wizard. If you manually added the TM to your account, or if the TM was added by FrontRunner Support on your behalf, a Welcome Email will not be sent. If this happens, you will simply advise the new TM of the email address and default password you created for them when you set up their profile, or the information that was emailed to you by FrontRunner Support when we created the profile on your behalf.

Once the new TM gets logged in, they will need to update their default password to something secure by going to My Dashboard > Change Password.

You can also forward the new TM a link to our New Team Member Training Video to review, as well. 

Here are some additional help articles to get you started:

New Team Member Set Up Guide

Add New Team Member via Wizard

How to Add a Team Member

If you have any remaining questions after reviewing our Help Articles, please send an email to [e-mail]. Please be descriptive and include as much info as possible in order to expedite a resolution. You may also visit the Support tab, located at the top of the page, for additional helpful resources!