Rebecca

There may be times when you suspect that a bonus isn't calculating properly. Perhaps no bonus is showing at all, or the bonus amount displayed doesn't seem quite right. Whatever the issue, we're he...

There may be times when you suspect that a bonus isn't calculating properly for yourself or a Team Member. Perhaps no bonus is showing at all, or the bonus amount displayed doesn't seem quite right...

What is the difference between the total Sale Premium, Written Premium, and Issued Premium? Written Premium The total premium entered into the Written Premium field on the sales form within an...

This article outlines the steps on how to submit a PTO request on behalf of someone else or yourself, as well as how to approve a time off request for a member of your team. If you are an Agent or ...

You can choose to split sales by the percentage of premium, the percentage of the bonus, or split the sales by app count. PLEASE NOTE: In order for your team members to have the ability to split...

Welcome to the FrontRunner Family!  We know how important it is to make sure you have all of the resources you need to be successful with our platform.  This video will teach you all the basics of ...

Please note: You must have access to your FrontRunner account or work email to obtain a code when completing these steps! Users can easily sign in to FrontRunner from a personal device, such as a p...

FrontRunner gives you the ability to assign your Team Members different permission levels based on their role in your agency. Below is a brief overview of each user role and it's permissions:    ...

Once you've set up your new Team Member, you'll want to make sure they are properly trained on how to navigate and use the system. This can be done a number of ways: You can walk your new team memb...

This article will provide the steps on readding a former team member back to your account. Scroll to the very bottom of the FrontRunner page and under Quick Links, click on Recycle Bin: Under Team...