Rebecca Kopp

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Articles

Recent activity by Rebecca Kopp Recent activity Votes
  • How to Update Billing Information/Credit Card

    To update the credit card on file, please follow these steps: Go to Agency Setup Click on Step 1: Basic Agency Information Under Billing Information, select the button that says "Click Here" to up...

  • Team Member Missing from Custom Leaderboard

    If a team member is not appearing on your custom leaderboard, please follow the steps below: Click on Agency Setup (top right corner) Click on Step 2: Management Options In the orange header, sele...

  • How to Set Up & Manage Custom Dashboards

    SETTING UP A NEW DASHBOARD: Go to Agency Setup (upper right corner). Click on Step 2: Management Options. In the orange header, select Dashboards Click on the orange box that says Create New Dash...

  • How to Submit & Approve a PTO Request

    This article outlines the steps on how to submit a PTO request on behalf of someone else or yourself, as well as how to approve a time off request for a member of your team. If you are an Agent or ...

  • How to Submit a PTO Request (TM)

    To Submit a Paid Time Off (PTO) Request: Click on the Time Clock & PTO tab. Click on the green button that says New Request. Select how you wish to take the PTO (days or hours) Select the PTO cate...

  • How to Remove a Team Member

    This article will provide the steps on removing a Team Member from your account, as well as how to view the data for Inactive Team Members. Please note: When you delete a Team Member from your Fron...

  • How to Change Your Password

    If you've forgotten your password, please reach out to your agent so they can reset it for you. Click HERE for those instructions. If your agent is unavailable, please email support@imafrontrunner....

  • How to Create and Remove Banner Announcements

    FrontRunner allows you to create multiple banner announcements that will display at the top of the FrontRunner page. This is a great way to ensure your team sees important updates and reminders, or...

  • Team Member Missing from State Leaderboard

    If a team member is not appearing on your state leaderboard, please follow the steps below: Click on Agency Setup (top right corner) Click on Step 2: Management Options In the orange header, selec...

  • How to Join a State Leaderboard

    FrontRunner now has the ability for you to join leaderboards for your specific state! With the state leaderboards, you can see how your agency ranks compared to other agencies in the state that als...