Rebecca

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  • User Roles and Permissions

    FrontRunner gives you the ability to assign your Team Members different permission levels based on their role in your agency. Below is a brief overview of each user role and it's permissions:    ...

  • My Bonus Isn't Calculating Properly (TM)

    There may be times when you suspect that a bonus isn't calculating properly. Perhaps no bonus is showing at all, or the bonus amount displayed doesn't seem quite right. Whatever the issue, we're he...

  • Bonus Isn't Calculating- What Do I Do?

    There may be times when you suspect that a bonus isn't calculating properly for yourself or a Team Member. Perhaps no bonus is showing at all, or the bonus amount displayed doesn't seem quite right...

  • FrontRunner Sign Up Process

    Welcome to FrontRunner, the premier platform for tracking your sales and growing your business! We're thrilled that you've decided to join our community of successful users and we're here to ...

  • Custom Email Reports

    In addition to being able to create specialized dashboards with customizable widgets, FrontRunner also gives you the ability to create custom email reports that can be designed to include a multitu...

  • How to Log In with an OTP Code

    Please note: You must have access to your FrontRunner account or work email to obtain a code when completing these steps! Users can easily sign in to FrontRunner from a personal device, such as a p...

  • Sale, Written, & Issued Premium- What's the Difference?

    What is the difference between the total Sale Premium, Written Premium, and Issued Premium? Written Premium The total premium entered into the Written Premium field on the sales form within an...

  • How to Submit & Approve a PTO Request

    This article outlines the steps on how to submit a PTO request on behalf of someone else or yourself, as well as how to approve a time off request for a member of your team. If you are an Agent or ...

  • How to Use Split Sales Feature

    You can choose to split sales by the percentage of premium, the percentage of the bonus, or split the sales by app count. PLEASE NOTE: In order for your team members to have the ability to split...

  • Team Member Training Video

    Welcome to the FrontRunner Family!  We know how important it is to make sure you have all of the resources you need to be successful with our platform.  This video will teach you all the basics of ...