How to Reset Team Member Password

As an Agent, there may be times when you will need to reset the password for a Team Member. To reset a password in FrontRunner, please follow these steps: 

1. Go to Agency Set Up (upper right corner).
2. Click on Step 2: Management Options.
3. In the section titled Team Members, locate the Team Member who needs their password
   reset and click on the orange pencil icon to the right of their name.
4. Their information now be visible on the left side. In the password field, reset their password by typing 12345678.
5. Scroll down and click on the orange icon that says Update User. 
6. Have the Team Member log into their account and update their password by going to My Dashboard > Change Password.

Please note: They may need to refresh their web browser after the reset before logging in. 

If you have any remaining questions after reviewing our Help Articles, please send an email to [e-mail]. Please be descriptive and include as much info as possible in order to expedite a resolution. You may also visit the Support tab, located at the top of the page, for additional helpful resources!