How to Remove a Team Member

This article will provide the steps on removing a Team Member from your account, as well as how to view the data for Inactive Team Members.

Please review the following steps on how to remove a Team Member from your account:

1. Go to Agency Set Up.
2. Click on Step 2: Management Options.
3. In the section titled Team Members, locate the Team Member you wish to remove.
4. To the right of their name, click the orange trash can icon and select “ok” to confirm.

PLEASE NOTE: Never delete a team member from the Recycle Bin. Doing so will permanently remove the team member and their data from the system. This action cannot be reversed.

How Do I View Data for an Inactive Team Member?

When you delete a Team Member from your FrontRunner account, their data is still retained within the system. There are two ways to access this data:

Option 1

• Click on the Reports tab > Commission Reports and check the “Include Inactive Team Members" box to view reports that include their activity.

Option 2

• Click on the Sales tab, scroll down, and in the drop-down box titled Inactive Members, change it to Included.

If you have any remaining questions after reviewing our Help Articles, please send an email to [e-mail]. Please be descriptive and include as much info as possible in order to expedite a resolution. You may also visit the Support tab, located at the top of the page, for additional helpful resources!