What is Paid & Locked?
Paid & Locked, a feature on the Bonus tab, locks all sales from the selected period (including written sales that have not yet issued). If you need to edit or issue a policy that is in a period that has already been paid & locked, you will need to uncheck "Paid & Locked" on the Bonus tab and select submit prior to returning to the sales tab to issue the policy. For this reason, most agents do not select Paid & Locked. Instead, see our article on How To Lock Individual Sales .
If you have any remaining questions after reviewing our Help Articles, please send an email to support@imafrontrunner.com. Please be descriptive and include as much info as possible in order to expedite a resolution. You may also visit the Support tab, located at the top of the page, for additional helpful resources!
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